Dignity Fibre House Limited

RETURN AND REFUND POLICY

At Dignity Fibre, our foremost objective is to ensure your complete satisfaction with your purchase. If, for any reason, you are not satisfied with your purchase, you may initiate a return within 7 days from the purchase date. To do so, please contact us at sales@dignityfibre.co.ke, and we will provide you with detailed instructions on how to proceed.

To be eligible for a return, the product must be in its original, unused condition and include all accessories and documentation in its original packaging. We recommend using the original shipping box and packing materials to safeguard the product during return shipping.
Please note that if you received free shipping on your order, the cost of shipping will be subtracted from your refund. It's also essential to note that we do not accept returns on customized or personalized products.
Please note that original shipping costs are non-refundable. Upon receipt of the returned product, we will process your refund or exchange within 7 business days.

We are dedicated to making the return process as effortless and trouble-free as possible, and our commitment to your satisfaction extends throughout your shopping experience. If you have any queries or concerns regarding our return policy, please feel free to contact us. We are always here to assist you in any way possible.